Discuss your New Braunfels property
Availability, collection windows, building access and disposal routes require property-specific confirmation. Regular doorstep trash only. Manager reports, documented exceptions and optional resident communication support the agreed service plan.
TL;DR:
- Reliable, 5-night-a-week valet trash service for apartments in the San Antonio–New Braunfels corridor.
- We help boost property NOI, resident satisfaction, and overall property cleanliness.
- Seamless onboarding and dedicated account management ensure a smooth rollout for your staff and residents.
Our Service Area: San Antonio & New Braunfels
Abfall Valet provides dedicated valet trash services for multifamily properties throughout the San Antonio and New Braunfels metropolitan areas. We understand the unique operational needs of communities from the fast-growing suburbs to dense urban cores.
Our service footprint covers the entire I-35 corridor between San Antonio and New Braunfels, including high-density apartment communities in areas like Creekside and near the historic Gruene district. Whether your property is a new build off Loop 1604 or an established community near The Pearl, our team is equipped to provide consistent, high-quality service.
We build our routes for efficiency and reliability, ensuring our Valets are a consistent, positive presence on your property. This focus allows us to provide responsive support and maintain service integrity, even during peak seasons or local events.
What's Included: A Comprehensive Service
Our standard agreement is an all-inclusive solution designed to make waste management a seamless, background operation for your on-site team. We provide everything your property needs for a successful valet trash program, boosting ancillary income and resident satisfaction.
| Service Component | Description |
|---|---|
| Nightly Collection | 5 nights per week (Sunday-Thursday) door-to-door collection. |
| Resident Bins | We provide a clean, 13-gallon branded trash receptacle for every unit. |
| Recycling Support | We can accommodate your property's blue bag recycling program. |
| Daily Breezeway Sweep | Light sweeping of small debris around the container area after pickup. |
| Digital Reporting | Daily service reports with photos and notes on non-compliance. |
| Account Management | A dedicated account manager serves as your single point of contact. |
Our service is designed to be a true amenity. The provided resident bins are uniform and well-maintained, and our Valets are trained to collect trash quietly and respectfully, leaving the community cleaner than they found it.
Predictable Routes, Professional Service
We operate on a fixed schedule, providing a predictable and reliable amenity that residents can depend on. Our professional Valets are uniformed, background-checked, and trained to be discreet ambassadors for your community.
The collection window is designed to maximize resident convenience while minimizing disruption to the community.
| Time Window | Activity |
|---|---|
| 7:00 PM - 8:00 PM | Residents place tied bags in their provided bin outside their door. |
| 8:00 PM - 11:00 PM | Abfall Valets collect trash and transport it to the on-site dumpsters. |
| By 9:00 AM Next Day | Property managers receive a digital report summarizing the night's service. |
Our team uses leak-proof satchels to transport waste, preventing spills and stains in hallways and breezeways. We emphasize quiet operation—no loud noises, no dragging bags. This professionalism ensures the service feels like a luxury amenity, not a maintenance task.
Seamless Onboarding for Your Community
A smooth rollout is critical for resident adoption and satisfaction. We manage the entire onboarding process with a structured, communicative approach that minimizes the burden on your on-site staff.
Phase 1: Planning & Communication
Our process begins with a kickoff call with property management to align on logistics, scheduling, and communication. We then provide a full suite of materials for residents, including email templates, flyers, and a clear timeline. We handle the delivery and distribution of the resident bins to each unit approximately one week before service begins, ensuring everyone is prepared.
Phase 2: Service Launch & Calibration
During the first week of service, our account manager is in close contact with your property manager. We provide intensive on-site support to ensure Valets understand the property layout and any specific instructions. We use this period to calibrate our service, address any initial resident questions, and ensure 100% satisfaction from day one.
Exception Handling & Support
Our operational model is built around proactive problem-solving and clear communication. We provide property managers with a direct line to their account manager for any issues, which are tracked and resolved systematically.
Missed Bins
If a resident reports a missed pickup, we first verify the service report. If the bin was out correctly and missed in error, we will retrieve it by 10:00 AM the next morning. If the bin was not out during the service window, we document it and provide coaching to the resident through the property manager.
Resident Non-Compliance
Our Valets document all instances of non-compliance (e.g., trash out on non-service nights, untied bags, oversized items) with time-stamped photos. These notes are included in the nightly report, giving you the documentation needed to enforce lease addendums and maintain community cleanliness.
Bulk Items
Our standard service does not include the removal of furniture, large boxes, or other bulk items. However, we can coordinate bulk item removal for an additional fee. If our Valets discover bulk items left in common areas, they will photograph them and report their location to you immediately so your maintenance team can address it.