Doorstep valet trash
Doorstep collection.
Documented follow-through.
Regular bagged doorstep trash, collected to your community’s designated disposal area on its agreed schedule. No bulk service.
Residents: request a come-backA service plan built around your property
Property-specific collection
We confirm collection nights, set-out guidance, building access and the disposal route with your team. No universal hours or guaranteed coverage are implied.
W2 team and company-owned fleet
W2 service teams and company-owned vehicles support the operation. Confirm staffing, property requirements and the service scope during your evaluation.
Documentation where it matters
Route progress, service/check-in photos, violations and waste-area records help managers review work and documented exceptions. Not every door is photographed.
A resident path back to the crew
Residents can report missed pickup, bags left, late set-out or a crew that passed. Building and unit details may be entered even when the unit catalog is incomplete.
Resident communication
Less office phone tag.
A clearer next step.
Residents can request a come-back without logging in. Optional, verified text alerts keep enrolled residents informed without making signup a condition of service.
Resident optionsA text when collection starts at your community
Sent when the property route starts collection — not a prediction of building arrival or a pickup ETA. Opted-in preferences also cover delays, cancellations, schedule changes and back-on-schedule notices.
A come-back request with follow-through
Use the website or bin-sticker QR, or follow the structured COMEBACK text prompts after enrollment. A private status link separates received, accepted, heading back, completed and closed without pickup.
Come-back lifecycle
An honest status, not a pickup promise.
01
Before collection
Held for tonight’s service
02
During collection
Sent to the crew for follow-up
03
After the route is completed
Saved for the next service visit
No immediate or same-night pickup or ETA is guaranteed. Heading back requires an explicit crew action. Completion photos are available in the private status link; eligible text updates may include a photo, depending on carrier availability. GPS appears only when shared, active and fresh, and may pause when the crew app is backgrounded.
Start with property availability
Discuss your Austin community with us. For San Antonio, Dallas and Houston, inquire about availability for your property.
Build a clearer service plan for your property
Review the property layout, agreed schedule, reporting and resident communication options with our team.