- Valet trash
- Regular bagged doorstep trash collection to the property’s designated disposal area, on the agreed community schedule.
- Documented service
- Route records, service/check-in photos and exceptions support review. A photo at every door is not promised.
- Collection-start text
- An optional service text sent when the property route starts collection. It is not a building arrival prediction or ETA.
- Come-back
- A resident request for missed pickup, bags left, late set-out or crew passed. The next step depends on actual service phase.
- Queued for next service
- A request submitted after the property route is completed is saved for the next service visit. This is not an immediate pickup promise.
- Crew acceptance
- An explicit crew action acknowledging a request. Accepted and heading back are different statuses.
- Completion photo
- A photo available in the request’s private status link. Eligible text updates may include it; carrier availability varies.
- Property report
- A date-range record of service, violations, callbacks and feedback available to assigned property managers.
- Resident guidelines
- The property’s set-out guidance, shared in a guideline PDF and supported by branded bin stickers.