Question 1

What exactly is valet trash service?

Accepted Answer

Our team picks up trash directly from residents' doors on your property's confirmed schedule, transporting it to the property's compactor or dumpsters. Follow your community's confirmed set-out time and valet trash guidelines; times vary by property.

Question 2

What nights and times do you operate?

Accepted Answer

Nights and times depend on your property's confirmed schedule. Ask your property office or our support team for your community's schedule in Central Time. A service-start text indicates property service has started, not arrival at your building, and is not a pickup ETA.

Question 3

What happens if a door gets missed?

Accepted Answer

Use the bin-sticker QR or https://abfallvalet.com/cb with your property and unit; no phone number or text-alert signup is required. An SMS come-back request is saved only after you receive the confirmation receipt, not just after texting the initiation or confirmation keyword. The initial receipt states whether service has not started, is underway, or is completed with your request queued for next service, and includes a private status link. Requests follow your community's actual service phase. Before service starts, a request waits for service; during service, follow the actual request status. After service is fully completed, requests are held for the next service. No pickup or ETA is guaranteed. Text updates distinguish crew acceptance, heading back, request completion and closure, with a secure status link. Acceptance does not mean heading back, and closed does not by itself mean picked up. Live GPS is shown only when service is active and a fresh location is available; no persistent off-duty tracking or continuous crew tracking. Location sharing may pause when the crew app is backgrounded. A completion photo is available in the private status link; eligible text updates may include a photo, with carrier availability varying.

Question 4

Can residents request a come-back by text?

Accepted Answer

Verified resident SMS subscribers can text COMEBACK or COME BACK to (737) 321-5665 and follow the prompts. Choose your property if more than one is listed, provide any missing building and unit details, and confirm the property, building and unit with CONFIRM. In Spanish, text REGRESO and confirm CONFIRMAR. A missing unit record does not block your request: unmatched resident-entered locations are accepted for crew verification. We do not guess a matching unit record. Phone verification confirms the phone number, not residency. An unmatched unit does not require signing up again or switching to QR. DECLINE (RECHAZAR in Spanish) declines only that request; STOP or CANCEL unsubscribe globally from resident SMS. START and HELP remain subscription controls. JOIN sends a signup link; it does not enroll you. HELP provides support. Not enrolled or not verified? Sign up at https://portal.abfallvalet.com/sms, choose your property, provide your unit, opt in with the unchecked consent box, and confirm the one-time code (OTP) before texting COMEBACK. Texting alone does not enroll you. QR and website come-backs remain available without text-alert signup or a phone number.

Question 5

Can I text a come-back request if my unit is not listed?

Accepted Answer

Yes. A verified resident SMS subscriber can text COMEBACK or COME BACK (Spanish: REGRESO). Follow the prompts to provide missing building and unit details, then confirm your property, building and unit with CONFIRM (CONFIRMAR in Spanish). A missing unit record does not block the request: unmatched resident-entered locations are accepted for crew verification, without guessing a matching record. Phone verification confirms the number, not residency. You do not need to sign up again or switch to QR because your unit is unmatched. QR and https://abfallvalet.com/cb remain alternatives without SMS signup or a phone number. An SMS come-back request is saved only after you receive the confirmation receipt, not just after texting the initiation or confirmation keyword. The initial receipt states whether service has not started, is underway, or is completed with your request queued for next service, and includes a private status link. Requests follow your community's actual service phase. Before service starts, a request waits for service; during service, follow the actual request status. After service is fully completed, requests are held for the next service. No pickup or ETA is guaranteed. Text updates distinguish crew acceptance, heading back, request completion and closure, with a secure status link. Acceptance does not mean heading back, and closed does not by itself mean picked up. Live GPS is shown only when service is active and a fresh location is available; no persistent off-duty tracking or continuous crew tracking. Location sharing may pause when the crew app is backgrounded. A completion photo is available in the private status link; eligible text updates may include a photo, with carrier availability varying.

Question 6

Does DECLINE or RECHAZAR cancel my text alerts?

Accepted Answer

No. DECLINE (RECHAZAR in Spanish) declines only the pending come-back request. STOP or CANCEL unsubscribe globally from resident SMS. HELP provides support at https://abfallvalet.com/contact?chat=open. Texting COMEBACK alone never enrolls you.

Question 7

How do property managers share resident text alerts?

Accepted Answer

In Property Portal, open Understand → Analytics, select your property if you manage multiple, then choose Share Resident Text Alerts. The notices panel is below. Residents enroll through the separate optional signup flow at https://portal.abfallvalet.com/sms.

Question 8

How long does onboarding take?

Accepted Answer

Onboarding timing is agreed after availability, layout, access and staffing are reviewed. The plan includes route design, team briefing and resident materials; no fixed launch date is promised.

Question 9

Do you provide resident communication materials?

Accepted Answer

Yes. We provide a ready-to-send valet trash guideline PDF - email it to residents, post it in your portal, or attach it to the lease packet. We also brand each bin with an Abfall Valet sticker so residents always know who to contact.

Question 10

What does the property manager portal show?

Accepted Answer

Action Center priorities, Analytics, scoped Live Monitoring, feedback, violations, callbacks, verifications, category-filtered photos and date-range reports. Downloadable property PDFs cover service, violations, callbacks and feedback.

Question 11

Can our regional team see all our properties in one place?

Accepted Answer

Regional managers can review assigned-property KPIs, comparisons, violation and callback trends, team performance and satisfaction, with scoped live monitoring.

Question 12

Which cities do you serve?

Accepted Answer

Discuss your Austin community with us. San Antonio, Dallas and Houston are availability inquiries; city pages do not confirm full-metro coverage or active routes.

Question 13

Do you service high-rise and mid-rise buildings?

Accepted Answer

Yes. Our teams are trained for garden-style, mid-rise, and high-rise communities with trash chutes, compactors, or dumpsters.

Question 14

How is pricing structured?

Accepted Answer

Pricing reflects unit count, layout, disposal access, schedule and agreed scope. Rates, onboarding and contract terms are confirmed in your written proposal. Regular doorstep trash only; no bulk service.

Question 15

Are you fully insured?

Accepted Answer

Yes. We carry general liability and workers' compensation coverage on every property.

Question 16

Are your workers W2 employees or contractors?

Accepted Answer

Our field staff is a mix of W2 employees and vetted contractors depending on the route and market. Everyone goes through the same background check, uniform standard, and SOP training before they ever set foot on a property.

Frequently asked questions

Service

What exactly is valet trash service?

What nights and times do you operate?

What happens if a door gets missed?

Residents

Can residents request a come-back by text?

Can I text a come-back request if my unit is not listed?

Does DECLINE or RECHAZAR cancel my text alerts?

Reporting

How do property managers share resident text alerts?

What does the property manager portal show?

Can our regional team see all our properties in one place?

Onboarding

How long does onboarding take?

Do you provide resident communication materials?

Coverage

Which cities do you serve?

Do you service high-rise and mid-rise buildings?

Pricing

How is pricing structured?

Are you fully insured?

Team

Are your workers W2 employees or contractors?

Still have questions?