Terms of Service

    Last updated: October 5, 2026

    Acceptance

    By accessing the Abfall Valet website or using our services, you agree to these Terms of Service. If you do not agree, please do not use the site or services.

    Services

    Abfall Valet provides regular doorstep valet trash collection for multifamily communities. Specific deliverables, pricing, schedules, and service levels are defined in a written proposal or service agreement between Abfall Valet and the property.

    Use of the Website

    • Do not misuse the site, attempt to disrupt it, or access it without authorization.
    • Submissions must be accurate and made by someone authorized for the property.
    • All content, branding, and materials are owned by Abfall Valet or its licensors.

    AI Phone Assistant

    Calls placed to our AI assistant may be recorded and transcribed for quality, training, and follow-up. By calling, you consent to this recording.

    Resident Text Alerts (SMS)

    • Program: Abfall Valet resident text alerts are customer-care service messages for residents of communities we serve.
    • Message types: property service-start notices (not arrival at your building), service changes or delays, and updates on come-back requests you submitted. No promotional messages.
    • Consent: enrollment is optional, requires checking an unchecked consent box and verifying your number, and is not a condition of service.
    • Frequency and cost: message frequency varies. Message and data rates may apply.
    • Opt out and help: reply STOP or CANCEL to unsubscribe globally from resident SMS at any time; reply HELP for help. DECLINE (RECHAZAR in Spanish) declines only the pending come-back request. Support: office@abfallvalet.com or (737) 321-5665.
    • Come-backs by text: verified subscribers may text COMEBACK or COME BACK, follow prompts, select property if multiple and confirm CONFIRM (Spanish: REGRESO / CONFIRMAR). An SMS come-back request is saved only after you receive the confirmation receipt, not just after texting the initiation or confirmation keyword. The initial receipt states whether service has not started, is underway, or is completed with your request queued for next service, and includes a private status link. Texting alone does not enroll you. QR and website requests remain available without SMS signup. After fully completed property service, requests are held for next service. No pickup or ETA is guaranteed.
    • Delivery: carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed.

    Disclaimers

    The website and any informational content are provided "as is" without warranties of any kind. Services are subject to the terms of the executed service agreement.

    Limitation of Liability

    To the maximum extent permitted by law, Abfall Valet is not liable for indirect, incidental, or consequential damages arising from use of the website.

    Changes

    We may update these Terms from time to time. Continued use of the site after changes constitutes acceptance of the updated Terms.

    Contact

    Questions? Email office@abfallvalet.com.